Housekeeping is a quiet yet profound art where every detail, guided by care, intuition and creativity, shapes an unforgettable guest experience
Spotless floors, sparkling windows, cozily turned down beds, intuitive notes of comfort and care – the dedicated housekeeping teams that weave magic in villas and public spaces of hotels and resorts bring a genuine warmth, felt through the personal touches. At Four Seasons Resort Chiang Mai, housekeeping isn’t just a checklist – it is a ritualistic journey of everyone as they translate the meditative countryside into the guest experience. “Our housekeeping team is the culture-carrier of the brand and our resort,” shares Sean Mosher, General Manager, Four Seasons Resort Chiang Mai and Tented Camp Golden Triangle. “They are often invisible to guests, but their meaningful gestures – especially in the villas – are crucial to the comfort and seamless experience during a stay with us.”
Personal Touches
Like fairies that magically transform spaces, housekeepers too bring a sense of intrigue to their role. Engaging with the season and occasion, their craft shines in the details. “Whether it is the decoration for a special occasion or the flowers and leaves that are handpicked from the resort’s garden, the housekeeping team has to keep a finger on the pulse of the guest’s energy to ensure that the added touches further enhance their stay,” reflects Ashok Nair, Director of Rooms and Residences. “They are a fundamental pillar and at the heart of our operation.”
Intuitive Service
With a passion to deliver the highest level of service and an insatiable hunger to elevate the guest experience each day, housekeepers are experts in an infinite art that is led by a deep understanding of rhythm, scent, and mood. “Guests use the villas as their home,” observes Ashok. When the team enters this home, they bring a distinctive approach to showcasing care, while also allowing guests the freedom to use the space as their own. “For example, when guests pick flowers or leaves from the garden and bring it back to their villa, the team places it in a bowl filled with water so that the moment lingers,” he smiles. Engaging with young travellers is an art in itself and through small touches, the resort’s team has been able to forge meaningful bonds with families long after their departure. “It is heartening to read the little notes and postcards left by children for our housekeeping team,” smiles Ashok.
A Worldwide Celebration
Honouring these invisible hands, the hospitality industry celebrates Housekeeping Week every year where the teams from across the world are recognised and appreciated for their dedicated efforts. “From artistry in bed making and towel origami to celebratory dinners, the team at the resort delves into the infinite art of housekeeping during this week, bringing creativity and fun to a critical function of our hospitality industry,” he shares.