AXA Insurance Thailand introduces “AXA Flight Delay Bonus”, a new premium travel privilege for AXA Smart Traveller’s Choice customers designed to provide complimentary access to more than 1,300 airport lounges worldwide during eligible flight delays. The initiative elevates the travel experience as international travel demand continues to accelerate across the world.
According to the International Air Transport Association (IATA), passenger traffic across the Asia Pacific region is forecast to grow by 7.3% year-on-year in 2026, making it the fastest-growing aviation market globally. At the same time, the aviation sector continues to face operational pressures, including supply chain disruptions, aircraft delivery delays and labour shortages, all of which can contribute to flight disruptions and longer waiting times during peak travel periods.
Against this backdrop, AXA Flight Delay Bonus” aims to comfort and support travellers navigate unexpected disruptions more comfortably by transforming waiting time into a more seamless and premium airport experience.
Available exclusively to AXA Smart Traveller’s Choice customers, the benefit is powered by real-time connectivity with a global flight data provider, enabling the system to automatically detect qualifying delays and instantly notify customers via SMS and email. Eligible travellers can then access premium airport lounges within the DragonPass network, enjoying complimentary food and beverages, comfortable seating, charging facilities and Wi-Fi while awaiting their next flight.
“A flight delay shouldn’t define your travel experience. With AXA Flight Delay Bonus, we want every AXA Smart Traveller’s Choice customer to feel supported the moment an unexpected disruption occurs because true customer care isn’t just about coverage, it’s about being there when it matters most,” said Paweena Khemarangsan, Chief Customer Officer of AXA Insurance Thailand.
Beyond flight delay benefits, AXA Smart Traveller’s Choice provides comprehensive travel protection starting from just 135 baht. Coverage includes medical emergencies, trip cancellations, baggage loss which is not caused by the negligence of the insured, and other travel-related incidents. The plan is also valid for Schengen Visa applications, with instant policy issuance and cashless medical for inpatient treatment at network hospitals designed to minimise out-of-pocket expenses during overseas travel.
Customers can currently enjoy a 20% discount with the code “ONLINE20” when purchasing AXA Smart Traveller’s Choice online until 31 December 2026 at https://u.axa.co.th/Smart_Traveller’s_Choice_EN2026
For more information, visit: https://u.axa.co.th/AXA-Flight-Delay-Bonus-EN2026 or contact AXA Customer Service Centre at 02-118-8111, or visit any AXA branch nationwide.
Remark: Terms and conditions of coverage and underwriting as specified by AXA, the Insured should understand them before making the decision.
