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AIS warns of danger from criminals requesting One-Time Passwords (OTP) AIS confirms policy to never ask customers for OTP

Ms Saichon Submakudom, Head of Public Relations at Advanced Info Services Public Company Limited (AIS) said, “The massive growth of online transactions, especially during the Covid-19 pandemic, has led to some criminal elements attempting to deceive customers in a variety of ways to obtain One-Time Passwords (OTP). These may be making fake posts about measures of assistance from operators, or falsely claiming to be officials of service providers, whether mobile phone operators, banks or other companies, in the form of promotions requiring the exchange of personal OTPs. This gives criminals access to make transactions as the account owner and has caused damage to property, as recently reported in the media.

“The company is greatly concerned about its customers in this situation, and would like to state categorically that customers should keep OTPs personally confidential, like an ATM PIN code. Do not reveal your OTP to any other person under any circumstances. We would like to stress that AIS, as a mobile phone operator, will never contact service users to request an OTP, because the OTP should be known and used only by the customer to secure their own online transactions. The company has also added features to more clearly warn customers about criminal activity in the message providing the OTP, so that they will be aware, and will give priority to securing their personal data such as the OTP. Customers and the general public may enquire about this situation or cross check the information through the AIS Official Channels such as AIS Call Center 1175 and AIS Facebook, 24 hours a day.”