OneConnect Financial Technology Co., Ltd. ("OneConnect" or the "Company") (NYSE: OCFT), a world-leading technology service platform for financial institutions, is using its cutting-edge technologies to help financial institutions overcome operational and customer service challenges caused by the novel coronavirus (COVID-19) disruption.
The China Banking and Insurance Regulatory Commission issued the Circular of Further Improving Financial Services for COVID-19 Prevention and Control on February 15, with the goal of improving online financial services. With financial services customers avoiding in-person business transactions and large numbers of employees working from home, financial institutions need to expand their technical and online service capabilities quickly. OneConnect provides comprehensive end-to-end solutions for banks, insurers, and investment managers by integrating extensive financial service experience with market-leading technology. It enables customers' digital transformations to increase revenue, manage risks, improve efficiency, enhance service quality and reduce costs.
OneConnect, using artificial intelligence (AI), big data and blockchain, offers financial institutions smart office solutions that enable financial institutions to ensure smooth online operations throughout the entire business process, including customer acquisition and marketing, risk control and products and back-end systems, operations, maintenance and management
Supporting staff working from home and online training
Demand for robust telecommuting work platforms has spiked as Chinese businesses are encouraging employees to work remotely to prevent the spread of COVID-19.
To support financial institutions with employees working from home, OneConnect has integrated the Ping An Group applications Lite, for communications, and Zhi Niao, for online learning, with other proprietary intelligent enterprise platforms and expanded the range of applications. OneConnect's intelligent enterprise system enables users to handle human resources (HR), administrative and financial responsibilities, for a coordinated, data-driven operation and management model.
With the Lite app, employees can communicate efficiently via text, email, voice and video calling, voice input and AI translation. It can also handle travel expenses reimbursement and other processes. The Zhi Niao app supports online teaching, learning, research, testing and management. Since the outbreak of COVID-19, tens of thousands of insurance agents in the field have taken up the app. On February 11 alone, one insurance firm used Zhi Niao for live broadcasting, recording 17,000 sessions that were viewed over the course of the one day by some 2.45 million people, with, over 700,000 accessing the live broadcast simultaneously at one point.