As the COVID-19 situation continues to evolve, Roojai.com has moved to enhance remote working system for the safety of employees, partners and customers. The digital car insurance company continues to ensure to deliver reliable and efficient car insurance service to its customers.
Mr. Nicolas Faquet, Roojai.com’s Chief Executive Officer and Founder, said “Roojai.com has operated a remote work system since one of its employee’s wife tested positive to COVID-19. As a digital company, our systems are designed to be flexible, secure and accessible from anywhere. In less than 6 hours, we set up all the operations to be handled remotely. Our call centre and claim team are 100% operative, working from the safety of their home. We have shared with our employees that they will never have to choose between working or taking care of themselves.”
Roojai.com is fully committed to developing both in technology and customer support to deliver value and fulfill the promises, even in these turbulent times. The company is well equipped to answer all the customer's needs including prices, customized coverage, purchases of policies directly online, automatic SMS updates throughout the claim journey and video claim reporting.
“Although our employee has tested negative to COVID-19, we will keep operating remotely until this time of crisis is over in Thailand. In the meantime, we are 100% focused on delivering the best car insurance service to our customers,” Mr. Faquet added.